These Terms & Conditions ("Terms") govern the use of our e-commerce website for the sale and delivery of flower arrangements and related products in North Woolwich and its surrounding areas. By placing an order for flower delivery via our online platform, you agree to be bound by these Terms, which outline your relationship with us, your responsibilities as a customer, and our commitments to you. Please read these Terms carefully before placing your order. If you do not agree with any part of these Terms, please do not use our online flower delivery services.
Our online flower delivery services are primarily available to customers in North Woolwich, as well as neighbouring areas as specified on our website. While we endeavour to fulfil all orders within these geographical limits, some products or time slots may not be available in certain remote locations. In such cases, you will be notified prior to order confirmation.
These Terms & Conditions apply to all online customers placing orders for delivery within North Woolwich and the surrounding areas.
1. Product Selection: To begin an order, browse the selection of available flowers, bouquets, and arrangements displayed on our website. Product images are for illustration purposes; natural variations may occur due to the season or availability.
2. Placing an Order: After making your choice, add desired items to your shopping basket. You can review your basket and make modifications before proceeding to checkout.
3. Providing Details: At checkout, you will be asked to provide the recipient’s name, delivery address within North Woolwich or surrounding areas, your contact details, preferred delivery date and time, and any special delivery instructions.
4. Confirmation: Once your order has been placed and payment received, you will receive an order confirmation and summary. Please review the confirmation thoroughly and notify us immediately if you identify any errors. An order forms a contract between you and us when you receive our final confirmation email.
5. Changes to Orders: If you wish to amend your order after confirmation, please contact customer support as soon as possible. Amendments may not be possible if the order is already in preparation or in transit, but we will do our best to accommodate your request.
All products listed online are subject to availability. If any flower or product becomes unavailable after an order is placed, we reserve the right to substitute it with a similar item of equal or greater value and character. We will contact you where possible for approval, unless the situation demands an immediate decision to fulfil your order on time (e.g., for same-day North Woolwich deliveries).
Payment for all products must be made at the time of order placement. We accept a range of secure payment methods as displayed during checkout. Prices are stated in British Pounds Sterling (GBP) and include VAT unless otherwise specified. Delivery charges, if any, will be clearly outlined before final checkout.
We take reasonable care to ensure that all price details are correct, but errors may occasionally occur. If we discover a pricing error in your order, we will notify you as soon as possible and offer the option to reconfirm at the correct price or cancel for a full refund.
1. Cooling-Off Period: Under UK law, you retain the right to cancel an order for non-perishable products within 14 days of receiving your order. However, perishable goods (such as fresh flowers) are exempt from this automatic right. For perishable items (most flower deliveries in North Woolwich), cancellations are possible only if the order has not yet been processed or dispatched.
2. How to Cancel: To request a cancellation, please contact our customer service team as soon as possible. Please provide your order number and reason for cancellation. If your order has not yet been prepared or left our premises, we will issue a full refund to your original payment method within 3-5 business days.
3. Unsuccessful Deliveries: If we are unable to complete a delivery due to incorrect or incomplete address details, or if the recipient is unavailable at the specified delivery location and time frame, we will attempt to contact you for alternative arrangements. Additional delivery attempts may incur further charges. If delivery cannot be made, and the product is perishable, you may not be eligible for a full refund.
4. Refunds and Quality Issues: If your flowers arrive damaged or do not match your order in a significant way, please contact us with photographic evidence within 24 hours of delivery. We will, at our discretion, offer a replacement, partial refund, or full refund depending on the circumstances. Please note, natural variations in colour, size, or shape of flowers are to be expected and do not constitute grounds for a refund.
We undertake to deliver your chosen products to the address specified during checkout within North Woolwich or its surrounding areas, on your selected date whenever possible. While we do our utmost to deliver within the requested time frame, exact times cannot be guaranteed, particularly during peak periods such as Valentine’s Day or Mother’s Day.
We recommend providing a local telephone number for the recipient, and clear delivery instructions to aid successful delivery. You are responsible for ensuring all delivery and contact details are accurate and complete. We cannot be held liable for delay or non-delivery arising from incomplete or inaccurate information.
Where it is not possible to deliver directly to the recipient, the flowers may be left with a neighbour, receptionist, or in a safe location (as per your or the recipient’s instructions). In such cases, we will endeavour to notify you of the delivery method used.
We strive to provide high-quality flower arrangements and delivery services for our North Woolwich customers. Nonetheless, our liability under these Terms is strictly limited as set out below:
The above limitations apply to the fullest extent permitted by law.
By placing an order for flower delivery North Woolwich, you confirm that:
All content on our website, including product images, logos, text, and design elements, are the intellectual property of our company or third parties where credited. Unauthorised copying, reproduction, or distribution of these materials for commercial purposes is not permitted without prior written consent.
We reserve the right to change or update these Terms & Conditions from time to time to comply with legal or business requirements. Updated Terms will be posted on our website and will take effect immediately, except for orders already placed, which remain subject to the Terms in effect at the time of purchase. Please check this page regularly to stay informed of any changes.
These Terms & Conditions, as well as any dispute or claim arising from or in connection with them, including their formation, validity, or enforceability, are governed by the laws of England and Wales. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or regulatory authority, such provision will be removed or limited to the minimum extent necessary, and the remainder of the Terms shall continue to be valid and enforceable.
These Terms constitute the entire agreement between you and us in connection with your use of our online flower delivery service in North Woolwich and supersede any previous agreements or understandings. Any additional terms or communications shall not form part of this agreement unless agreed in writing by both parties.
If you have any questions or need clarification regarding these Terms & Conditions for flower delivery North Woolwich, or if you wish to make a complaint regarding an order, please use our online contact form or the communication methods indicated on our website. We aim to resolve all complaints promptly and fairly.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in North Woolwich, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near North Woolwich.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
